“Your install will take as long as it takes to get it right and not a minute more.” I saw that on the counter as I walked in. It’s truly how Travis and the rest of the team at Audio Express do business. When I came in to get my stereo replaced and upgraded, Travis assesses my needs, walked me through my options, and created a solution that fit. Then, when the system was installed but failed testing, they ran additional tests until they concluded that the new unit shipped defective. Easy enough, swap out with a comparable unit, saved me about $20, tested that for viability, and did additional tests to be safe. From the time I pulled up until I left, 2 hours 15 minutes. Add to that a follow up call today to insure I’m happy. I can guarantee you that I’ll do business with them in the future.
Had a alarm instead and they instead it wrong. You could start it with the alarm sounding off or going off. The alarm would tell me someone is setting if off when no one was. The guy says I been doing this for 5 years and would not fix it. Never hooked up the horn to the alarm
I used audio express in Scottsdale for a couple of custom installations. The 1st was a backup Camera on my 2017 Jeep Wrangler which was a somewhat difficult process that they handled perfectly. I was happy enough with their work that I also had them install a new Alpine radio system in my motor coach. Travis helped me choose the right equipment and I'm very happy with the installation and the results. I am not an audiophile and I had a lot of questions which they were very patient and accommodating in answering. Thanks to Travis and the guys for your great service.
I was very impressed with the personal customer service, honesty, speedy diagnosis and repair, non-pressured help, and reasonable charges. I would definitely recommend.
so helpful and patient, i would most definitely go back! thanks again for the great work!
Took my 2018 Jeep Rubicon JL here to get a whole new sound system. From speakers/tweeters and a JL Sub in the back, these guys did it all! Took about two days, but I was kept up to date on the whole process. Sound system sounds fantastic and will be doing business with these guys again.
Very helpful but couldn't find the valet switch for my car alarm...may now have been installed
They did a great job on my vehicle! I had no idea what was wrong with my car's speakers and they were able to diagnose the issue and upgrade my speakers! I felt very welcome and felt like I was given a fair and honest service. I will be back for more upgrades!
Knowledgeable staff, took good care of me and did not try to upsell me. Made an appointment and going back.
Took my newly acquired SLK230 Kompressor to this location to install a replacement stereo/CarPlay compatible unit. Sam hooked me up and was both knowledgeable and professional. They were able to accommodate me on the spot and took my car overnight for the install. I could not be happier with the service and great staff they have at Audio Express. When I picked up the car today, Trevor took me through my new system and I was on my way. Brendan, the manager, also personally thanked me for my business and made me feel extremely valued as a customer. I recommend Audio Express wholeheartedly.
Great place! Professional, very knowledgeable and awesome customer service. They were able to fit in with my tight schedule and did great work. Also very fast shipment delivery of items we had to order. Brandon and the staff there were very friendly. Thanks guys! -Geo
Thank you to the team in Scottsdale! I was just driving by to learn my options with my old Nissan Skyline stereo system and left a couple hours later with a much needed bass upgrade! In budget, quick turn around and professional staff from the front desk to the installer.
Travis helped me out on making a decision and was friendly and helpful and the price was good. Recommended
UPDATE: POOR SERVICE AFTER SALE. I WENT INTO THE STORE TODAY TO REPORT A PROBLEM WITH THE AFTERMARKET CONNECTOR I PURCHASED (loose fit - falls out of iPhone, while Apple lighting cable fits perfectly and snug). RESPONSE WAS CUT AND DRY - “SORRY - IT’S NOW BEYOND THE 30 DAY WARRANTY TIMEFRAME, SO NOTHING WE CAN DO.” TOO BAD, SO SAD - STORE SUGGESTED BUYING A CABLE FROM APPLE INSTEAD AND WOULD NOT ACCEPT RETURN OF THE DEFECTIVE PRODUCT. THEY WERE HELPFUL AT TIME OF SALE - UNHELPFUL AFTERWARD. DISAPPOINTING. Here’s my original post immediately after purchase: Travis at this Audio Express location was super helpful! He quickly determined my needs and recommended a new car audio system with several amazing features that exceeded my expectations for performance and value. I appreciated his helpful suggestions, and wonderful service and follow up. I strongly recommend consulting with Travis for your car audio needs.
Had sound dampening installed on doors and subwoofer. Sounds Great!! the staff was very friendly and knowledgeable great recommendations. Thanks
They set my amp too high and blew my subs.
Sam, Travis and gang were great. Highly recommend them to anyone looking to upgrade stock system.
Installed new Alpine touch screen in a 2014 jeep. They did an awesome job and love it. Highly recommend these guys.
Took my vehicle in for alarm system and they were kind enough to clean up the old wiring from the previous owner. I will definitely use them again.
Had a very good experience, Brandon helped me pick out just what I was looking for, install was clean I’m very happy!